We ship to any Australian city. (*Only Ebike is limited to Sydney at the moment.) Shipping will be quoted based on the postcode. To get a rough estimate of the shipping, please refer the table below:
|Brisbane||4-6 working days||$ 40.00|
|Melbourne||4-6 working days||$ 40.95|
|Perth||6-8 working days||$ 86.95|
|Adelaide||4-6 working days||$ 49.00|
|Sydney(NSW)||2 working days||Shipping free|
|Canberra||2-3 working days||$ 39.15|
|Darwin||6-8 working days||$ 147.90|
|Tasmania||6-8 working days||$ 72.00|
Note: The cost might differ based on the postcode.
We will despatch your goods within 24 hours after we receive your payment and sent you an email with Tracking number & Assembly instruction.For Ebike, all orders before noon can be delivered on the same day. Afternoon orders will be delivered the next day. Order on Friday afternoon will be delivered on Monday. We check every scooter prior shipment – FREE of charge.
Mearth Technology PTY. LTD. (Mearth below) returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, we will offer you an exchange voucher or refund provided that:
- You return the item within 14 days of purchase;
- You produce your warranty card
- The item is in resaleable condition including that:
- It is with all accessories;
- It is unworn, unopened, unused and in its original condition
If these requirements are not satisfied Mearth reserves the right not to offer an exchange voucher or refund for change of mind returns. Mearth may elect to return the product to the closest distributor store to determine the nature of the problem. Warranty does not cover where the item fault is a result of misuse or neglect.
Mearth reserves the right to: Assess the condition and age of returned goods prior to providing a repair or exchange. This may result in a repair, the exchange being refused.
We will evaluate according to the
- E-Scooter: 15% restocking fee + Shipping fee
- E-Bike: 15% restocking fee
- Your original receipt is the best form of proof of purchase
- Refunds will be issued using your original payment method
- Gift cards are not redeemable for cash