FREQUENTLY ASKED QUESTIONS
Yes, you can create an account even during check out.
Yes, we offer free shipping anywhere in Australia. Please note that E-Bikes are limited to delivery in Sydney only, at the moment, and shipping times will depend on the postcode.
It depends on where you are located. Each state has different laws in terms of electric scooters. For more information, check out our blog on this: Electric Scooter Laws in Australia.
Yes, you can. Please place an order on our website and then put on the customer notes during check out that you wish to pick up the item personally. Please provide the date and time.
Yes, you are more than welcome to come to our office to test some of our electric scooters! Please book a schedule first here. Our office address is Unit 1 Workit Spaces Unit B1/13, 21 Mandible St., Alexandria NSW.
We only ship to Australia at the moment but we’re working on expanding to other countries soon.
Arrival days can vary depending on which state you want to ship the items. Please refer to the table on this here for more information. Please note that waiting time will depend on the availability of the item. Items up for pre-order may take up to a few weeks.
Our scooters currently do not have mobile apps but they’re in the development phase.
If the component in need of repair can be replaced, Mearth will inform you of the cost of the component and that will be up for another online order. If not, MEARTH will ask you to send the product to our office for repairs. Please fill out this request form and our Customer Care team will contact you as soon as possible.
Yes, we can do price matches. We've partnered up with several resellers and retailers. If you've seen our products listed elsewhere with a cheaper price tag, but prefer to purchase directly from us, please send us a screenshot or a link of the listing and send us an email at firstname.lastname@example.org requesting for a price match. You can also send us a chat here on the website. We only accept price matches for brand new electric scooters or combos from official retail partners such as Kogan, eBay, Scoot City Australia, and more. We have the right to reject requests if the listings are from sites that are not our official partners.
Comparing Mearth X Pro to the Mearth S Pro
The specifications of the Mearth S Pro electric scooter are:
- Weight 13.5 kg
- Dimensions: 107.3 × 42 × 117.6 cm
- Unfolded Size: 1073 x 420 x 1176 mm
- Folded size: 1073 x 420 x 450 mm
- Height from pedal to ground: 110 mm
- Net Weight: 13.5 KG
- Capacity: 36v/5Ah or 6.4 Ah
- Mileage Percentage: 25-45 km*
- Max load: 100 KG
- Climbing angle: 15°
- Charge time: 3-4 hours
- Display: Speed, Battery Level, Mode
- Power Modes: 3 – Eco, Standard, Sports
- Bundles: No Extra Battery (1 Battery), + Extra Battery (2 Batteries)
- Warranty: 2 years warranty on frame & 1 year warranty on battery & motor
- Color: Red
- Maximum Speed: 32 km/h
- Maximum Range: 45 km
- Tires: 10-inch armoured inflatable tyres
- Triple brake system (regenerative, foot, and disc brakes)
- Speed modes: Eco, Standard, Sports
- Max.Slope: 15%
- Battery Capacity: 360W (one-click removable)
- Charging time: 3-4 hours
- Extras: front 5W LED light, rear warning light, advanced colour display
- IP Rating: IP54
The Mearth S Pro has more power (350W), higher top speed (32 km/h), longer range (45km), increased battery capacity (360Wh) and bigger tyres (10-inch armoured inflatable). It also has cruise control, rear disc brake and 5W headlight that is not present in Mearth X Pro. And with a one-click removable battery, the Mearth S Pro allows you to swap batteries on the go!
Yes, the new Mearth S Pro has better mileage than the Mearth X Pro. The Mearth S Pro has a hot-swappable battery (upgradeable to Panasonic) and a maximum range of up to 45 km on a single charge, depending on riding conditions.
Our Mearth S Pro electric scooters come in two colours, sleek black with red accents and sleek black with blue accents.
Our Mearth S and the Mearth S Pro models have hot-swappable batteries. This means you can carry a spare high-end battery and change it on the go. Swapping batteries is as easy as 1, 2, 3!
The Mearth X Pro was designed with style in mind, with a big QLED screen that tells you everything you need and a sleek body. The Mearth S Pro was designed for portability and durability, with a one-click removable battery and top speeds and range out of all our electric scooters.