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Even if an electric scooter is built with quality and durable components, it will still require some sort of maintenance or repair, especially when it’s ridden regularly. In fact, electric scooter riders may need some type of repair after about 6.5 months of use or every 550 miles. Often, these repairs are changing flat tyres or adjusting brakes.
If you are experiencing any trouble with your electric scooter, there are different ways on how to repair your electric scooter. This guide lists down all your options, so you will know which approach to take to better care for your electric scooter.
Where to get your electric scooter repaired
Here are your different options if you need to have your e-scooter repaired.
Usually, electric scooter issues can be solved by simple electric scooter troubleshooting. After all, common electric scooter issues and repairs include fixing flat tyres, adjusting brakes, and tightening loose parts. Thanks to several available electric scooter forums online, you can simply search for your e-scooter issue and learn how you can fix it on your own.
Moreover, your retailer or manufacturer might also have tutorials available online. For example, Mearth offers a step-by-step tutorial on how to change your electric scooter tyres for the Mearth S Series and the GTS Series. If you own any of the e-scooters from this line, feel free to use these guides to change your tyres yourself.
However, before repairing your electric scooter on your own, check if you have a maintenance-friendly e-scooter. Unfortunately, some electric scooters are difficult to disassemble and assemble. So, if you’re having a difficult time disassembling your e-scooter, it’s best to have a mechanic take care of it.
Moreover, if it’s your first time owning an electric scooter, it’s best to have professionals take care of your unit. In this way, you also protect yourself from any risk or danger caused by improper maintenance.
Lastly, each electric scooter mode is different, so it’s best to read the service manual and understand how your e-scooter works before fixing an issue on your own. If you are unsure how to fix it, never hesitate to ask a professional for help.
Moped / PEV / Bicycle repair shops
If you can’t fix your e-scooter on your own, it’s best to take it to a Moped, personal electric vehicle (PEV) or bicycle repair shop. Fortunately, most urban areas already have a few local PEV and moped shops that accept electric scooter repairs. If you’re not sure if your city has one, a quick Google search can help you find electric scooter repair shops near you.
PEV and moped repair shops can not only help you fix common repairs but also difficult repairs. That’s because these repair shops already have parts from manufacturers and have expert mechanics to do high-level repairs. However, take note that these services often cost more than going to your retailer or hiring an independent mechanic.
Meanwhile, if you don’t have any moped or PEV repair shop near you, you can try asking your local bicycle shop if they also repair electric scooters. However, since they are mainly a bicycle shop, they can only do basic repairs such as tyre, steering, or braking issues. Take note that most bicycle shops would also refuse to repair your e-scooter due to liability concerns.
Return to the manufacturer or retailer
Lastly, you have the option to return your electric scooter to its manufacturer or retailer for repair. This is the best option that you can do, especially if your e-scooter is still under warranty. Manufacturers or retailers often have a warranty for repairing or replacing electric scooter parts.
For example, Mearth has a two-year warranty for the frame of any Mearth electric scooter, a one-year warranty for the motor, battery, main body, and controller of any Mearth electric scooter, and free repair within 30 days of purchase. After 30 days, customers can still send in their e-scooters for repair, but fees will apply. So, make sure to read your e-scooter’s warranty to know if your manufacturer or retailer covers repairs.
Since repairs are inevitable when you buy an e-scooter, looking at the warranty and repair service of a manufacturer or retailer will help you find the right electric scooter for you. For more information on electric scooter warranties, here’s all that you need to know about e-scooter warranties.
How to Request a Repair from Mearth
Although Mearth ensures that you get quality and durable electric scooters, your electric scooter may still need repairs or maintenance to keep it in top shape. If you need any help with your Mearth electric scooter, requesting a repair is easy.
Simply go to our Request for a Repair page and fill out the form. Make sure to fill out the required fields and explain your concern in detail so that Mearth may take the proper action for your concern. After submitting your request, please wait for customer service to get in touch with you.
To see if your repair is covered by Mearth’s warranty, please read our Warranty Policy. And for any concerns regarding your electric scooter, feel free to let us know at firstname.lastname@example.org.