Frequently Asked Questions

Do I need to create an account to order?

Yes, you can create an account even during check out.

Do you offer free shipping for E-bike and E-scooters?

Yes, we offer free shipping anywhere in Australia. Please note that E-Bikes are limited to delivery in Sydney only, at the moment, and shipping times will depend on the postcode.

Are e-scooters legal in Australia?

Each state has different laws in terms of electric scooters. You don’t need a license to own one, although we suggest it to be used on private properties only. It is in the rider’s discretion on where they choose to use it. We highly recommend checking local state laws before purchasing or using one.

Can I order online and pick the item up personally?

Yes, you can. Please place an order on our website and then put on the customer notes during check out that you wish to pick up the item personally. Please provide the date and time.

Can I test your e-scooter / e-bike before I order?

Yes, you are more than welcome to come to our office to test some of our products! We are located at 114A Pyrmont Bridge Road, Annandale, NSW 2038. Our office hours are from 9am – 5pm.

Do you ship outside of Australia?

We only ship to Australia at the moment but we’re working on expanding to other countries soon.

How long should I wait until my order arrives?

Arrival days can vary depending on which state you want to ship the items. Please refer to the table on this page for more information. Please note that waiting time will depend on the availability of the item. Items up for pre-order may take up to a few weeks.

Do you offer student discounts?

We currently do not offer student discounts.

Do you have available apps on iOS or Android app?

Our scooters currently do not have mobile apps but they’re on the development phase.

What is your repair policy for Mearth products if it’s not covered by warranty?

If the component in need of repair can be replaced, Mearth will inform you of the cost of the component and that will be up for another online order. If not, MEARTH will ask you to send the product to our office for repairs. Please fill out this request form and our Customer Care team will contact you as soon as possible.

Comparing Mearth X Pro to Mearth X

How does Mearth X Pro maintain the same mileage specs of Mearth X?

With a more efficient electric design. The max range of Mearth X is at 35km, while the X Pro without an external battery can already reach up to 30km.

What is the specs of Mearth X Pro?

The same specs as Mearth X but internal structure have changed and became much more reliable. We have to improve a lot in quality management control.

What is the difference between Mearth X and Mearth X Pro?

The two models have the same specs; the difference between them aside from the massive display screen and external battery is that the Mearth X Pro has a more efficient electric design. The experiment rides the X Pro without the external battery has 3-5km less than X. We also have improved a lot in quality management control of the X Pro model.

Do you have any other color available for your Mearth e-scooter?

Both of the Mearth Scooters of the models have one colour available.

Can you turn off the ambient lights of the Mearth e-scooters?

The ambient lights cannot turn off for Mearth e-scooter. However, they are low power LEDs, they are almost invisible during daylight and only can be seen clearly during a low light condition when you need them.